FAQ – ITC

Frequently Asked Questions

What is fiber-to-the-premise (FTTP)?

FTTP is a technology that uses a fiber-optic cable, connected directly to your location, instead of copper cable, to deliver telephone and ultra-fast Internet service. A fiber-optic cable is really not a cable at all, but an ultra-clear strand of glass about the thickness of a human hair which allows communication to move at the speed of light.

Why do I want this?

Fiber is the latest and greatest technology option for delivering communication services including telephone and ultra-fast Internet. The fiber connection is reliable and future proof.

Does fiber optic facilities to my premise increase my property value?

Yes! According to a study from the FTTH Council, fiber-delivered Internet boosts home values by up to 3.1 percent.

I already have an Internet connection. Why should I consider ITC?

ITC’s Fiber-optic Internet service provides ultra-fast speeds not available elsewhere. You also get a dedicated connection where you do not share Internet service with your neighbors as you may with other providers. It is also faster and more reliable than your current provider. The packages are unlimited with no data caps.

What services will be available?

Phone Service and ultra-fast Internet.

What are the monthly service fees?

Ultra-Fast Internet

50Mbps/5Mbps – $69.95/month
100Mbps/20Mbps – $79.95/month
250Mbps/30Mbps – $124.95/month

Phone Service

Basic Phone Service – $22.50/month
Digital Phone Service – $45.50/month (Residential Only)
Dial Tone, Voice Mail, Caller ID Name & Number, Call Waiting,
Call Forwarding, Unlimited Long Distance

What is the estimated total of government taxes and surcharges?

Depending on the services you subscribe to currently, the fees will more than likely be less than your current provider.

What are your normal, everyday rates after the promotional period ends?

The prices provided are ITC’s normal, everyday rates.

Why are upload speeds important?

Upload speeds allow you to upload pictures, back up your computer, sync your files to other devices, and share large files much faster. Anyone who works from home and connects to a remote network, plays games online, or bids on such sites as eBay are thrilled with such a fast upload speed.

Will I be able to keep my current telephone number?

Yes, you can keep your existing number at no extra charge.

Do you have a seasonal service option?

Yes. You can put your services on vacation for up to 6 months. There is a $35 fee for phone and a $35 fee for Internet to vacation the services but no monthly charges while on vacation and no charge to turn the services back on.

How soon will I be able to sign up for your services?

You can sign up for the service now by filling out the online application or calling our office at 1-888-201-2929.

What is involved in the construction process?

Anderson Underground is the contractor working with ITC. While the contractor constructs mainline fiber in the public rights-of-way, it is considerably more cost effective for you to allow the contractor to lay a line to your home at the same time. You, as the property owner, will need to sign a form granting us permission to construct on your property.
After the fiber has been buried, it will need to be spliced.
A fiber junction box will be installed on the side of your home or office.
The fiber cable will be spliced from the junction box to the inside your home or office if you take at least one service with ITC. The fiber optics will be connected to an electronics device and a power supply unit. Both will be installed inside your home or office.
The electronics will be powered from your home or business.

Who is responsible for the electrical connection?

As mentioned above, FTTP requires an electrical connection powered directly from your home or office. If an electrical outlet needs to be installed, we will hire an electrician to install the outlet needed for the electronics.

Will my home or office need to be rewired to connect to the fiber?

No, typically, your building’s existing wiring should work. Additional wiring may be needed to connected devices or to extend a wireless access point for additional WIFI coverage.

If you are given permission to construct on my property, will I have to subscribe to your services?

No, ITC will not require that you take service to have the fiber optics installed to your premise during the construction phase.

If I decline to sign the permission form at this time and later want the FTTP line installed, what will the cost be to me?

After the construction phase, it will not be free. The actual costs will depend on your location.

What about existing buried facilities on my property such as power lines, sprinkler systems, etc.?

Anderson Underground will contact Gopher State One Call to have all registered underground facilities marked and located. However, if you have any extra facilities such as sump pump lines, sprinkler systems, drain tiles, customer-owned electric, telephone, and/or coaxial cables, or invisible dog fences buried on your property, please make sure you let us know.

What about construction clean up?

Once the project is complete, we will clean up and reseed grass as needed.

I’m a renter, what do I need to do to receive your services?

The owner of the property will need to sign a form granting us permission to bury a fiber-optic line to the building in which you live. We will be happy to provide more information to the owner of the property. Please provide the owner’s name and any contact information you may have.

What will the property owner be charged when signing the permission form?

Signing the agreement does not cost the property owner anything, nor does it obligate them to subscribe to any services.

I have additional questions. Who do I call & what are your hours?

If you have questions or would like to fill out the online application, please call our office at 1-888-201-2929, Option 1, or visit our website at www.itcfiberlinc.com. ITC’s office hours are M-F, from 8am to 5pm.